We provide a range of support services for you and your family while you are in hospital. From practical resources and supplies to free meals, we can help make your stay as easy as possible.
Family Resource Centre
You can relax in our Family Resource Centre between outpatient appointments or during your stay in hospital. There is a spacious lounge area as well as free wi-fi, computers, printers, telephones, stroller loans and information on local support groups.
Friendly Foundation staff are on hand Monday to Friday to provide practical assistance and information on the hospital and its surrounding.
The Family Resource Centre is located on Level 2.
Open every day 6am – 8pm
Staff available Mon – Fri 8am – 5pm
Supply of emergency clothing and toiletries
Our emergency clothing and toiletries are available to you if required during your hospital stay.
Please visit the Family Resource Centre on Level 2.
Staff available Monday to Friday 8am – 5pm
Our Woolworths Wayfinder volunteers are like your own personal ‘sat nav’ and information service to help you find your way around Queensland Children’s Hospital.
Ask our Wayfinders for directions or information when you see them at the main reception desk on Level 2.
Inpatient Orientation service
If you are a newly admitted family our Inpatient Orientation service will provide helpful information on hospital facilities and connect you to all the Foundation programs and services available.
You can view our Inpatient Orientation video here.
Operating Theatre Support
Our Operating Theatre Support volunteers are there for you and your family during your surgical journey. From arrival to recovery, they can help you and your child stay calm and comfortable.
You will find free meals in your inpatient ward family room freezer.
These home-cooked meals are the legacy of a hospital family who set up the Scarlett May Foundation. The meals are nourishing, allergy and diet-sensitive, allowing you to look after yourself without having to leave your child’s side for more than a few minutes.
Steggles Cuddle Carers
Our specially trained Cuddle Carers provide comfort for patients and siblings aged 0-24mths. You can take a moment for yourself, or attend a medical meeting, knowing your child is cared for.
Emergency Department support
If you come to Queensland Children’s Hospital via the Emergency Department our volunteers and on hand to support you – from providing a hot drink for you to entertainment for your child.
If our volunteers are not available, you can see the Triage Nurse’s desk for a free entertainment item to help your child pass the time.