We are a passionate team connecting many voices, a unifying force here for the health and wellbeing of every kid in Queensland.
We act with intent and embrace new ways of thinking and doing. We are always looking for emerging avenues, ideas and opportunities, never forgetting the values of trust, rigour and transparency that we are founded on.
Working in this way allows us to stay connected and ambitious. Driven to meet the changing needs and demands of the landscape we work in and the kids we’re here for.
We are here to be the difference every kid deserves.
Current Opportunities
We are currently recruiting for the following roles at Children's Hospital Foundation.
Donor Care Manager
We are currently recruiting for a Donor Care Manager to play a key role in the Mass Fundraising Team. This role is full-time, based at our corporate offices in South Brisbane.
The Donor Care Manager is responsible for leading the team to ensure accurate and timely processing of all donations and management of all donor care activities across the Foundation, whilst providing a superior level of donor care to all new and existing supporters. This role also acts as the Privacy Officer for the Foundation.
Working closely with the Head of Mass Fundraising you will focus on four key areas:
- Donor Care: Providing exceptional supporter care to all donors through the development and implementation of donor care plans and frameworks.
- Operations: Increasing the effectiveness of internal processes and reporting for the Donor Care team.
- Financial Management: Responsible for financial management of donations and reconciliations with appeal codes across the Foundation
- Privacy: Provide advice and implement privacy policies, frameworks and training.
Who are you?
- An effective communicator who is passionate about providing excellent customer service.
- A ‘go-getter’ with the ability to work both independently and collaboratively in a fast-paced environment.
- An organiser who is passionate about the detail and delivery of quality work.
- A warm, welcoming and genuine person who is passionate about making a difference.
Key criteria
To be successful in this role, you will possess the following:
- Tertiary qualifications in role-related discipline or equivalent industry-relevant experience
- At least 3 years of customer service experience, ensuring internal stakeholders’ expectations are achieved and a superior level of care is provided.
- A sound understanding and demonstration of donor care procedures to facilitate the smooth operations of the Donor Care team.
- Strong experience and understanding of CRM’s along with financial acumen.
- Experience within the non-profit sector or individual giving is desirable.
What is our difference?
When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:
- A market-competitive salary package and extensive salary packaging benefits
- 3 bonus days of annual leave
- Work/life balance through flexible and hybrid working
- Learning and development opportunities
- Participate in quarterly bespoke leadership workshops
- Free, confidential counselling and wellbeing support for you and your family through our EAP program
- Corporate health care plan
- Modern open plan office overlooking South Bank and the Brisbane River
How to apply
Select apply for this job, complete the application form and upload your resume and a cover letter outlining your interest and suitability.
For a copy of the position description please click here. If this sounds like you or someone you may know, we want to hear from you! Apply today!
Applications close COB Wednesday 22 January 2025 however, they will be reviewed during this time.
We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
As such, if you require any adjustments to submit your application, please get in touch with us at [email protected]
Our values
Benefits
We believe in developing and supporting our team to help balance their work, family and life commitments. Our team have access to a range of benefits and programs to help them be their best, including:
Health and wellbeing
Our values underpin our continued care and support for our team’s health and wellbeing.
- Corporate healthcare plan
- Wellness program
- Employee assistance program
- Flu vaccinations
Diversity and inclusion
The qualities that make us unique are valued everyday you come to work. Regardless of your gender, age or background, we welcome you to our team.
- Reconciliation Action Plan
- Monthly all team meetings
- Structured employee recognition and reward program
Financial
We are pleased to offer a range of financial benefits.
- Salary packaging which increases your take home salary
- Salaries benchmarked against industry averages
Professional
Our team is empowered and enabled to drive their careers and development.
- Learning and development opportunities
- Study leave
- Online learning platform
Family and life
We understand life can be a juggling act at times, so we offer a range of options to make life easier.
- Paid maternity / parental leave
- Return to work allowance
- Work/life balance through flexible and hybrid working
Community and culture
We work hard, celebrate our amazing achievements and have fun!
- Social club
- Volunteering opportunities
- Team building days
- Monthly mingle
Volunteering
Join our volunteering community to create precious moments in one of the world’s best paediatric hospitals.
The difference that shapes their world
Through supporting the Children’s Hospital Foundation, you can improve childhoods and ensure all children and young people have access to treatment - sooner.
