Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy.
We aren’t just evolving – we are revolutionising how we make a difference to sick kids across Queensland.
We value who you are, not just your skillset. We are looking for people who are purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.
We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.
If this sounds like something you would like to be a part of, then we want to hear from you!
Current Opportunities
Family Concierge Coordinator
About us
Children’s Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids’ health landscape – the places left lacking but no less deserving.
Be the difference
Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren’t just evolving; we are revolutionising how we make a difference to sick kids across Queensland.
We value who you are, not just your skillset. We are looking for people who are purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.
We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.
If this sounds like something you would like to be a part of, then we want to meet you!
The role
Our Impact Programs team is expanding the Family Concierge Program and are looking for passionate and empathetic Family Concierge Coordinator. This role is a full time fixed term 12-month contract and is based at Queensland Children’s Hospital in South Brisbane.
The Family Concierge Coordinator is primarily based in hospital wards and is responsible for welcoming admitted patients and their families to their hospital ward, connecting families with Children’s Hospital Foundation programs and providing essential hospital information that supports their healthcare experience. The aim of the role is to offer practical help that has a positive impact on their hospital journey.
This role also supports the wider Impact Programs team with the delivery of a suite of patient and family support programs. Additionally, it assists in identifying families who are willing to share their stories with the Foundation to assist our fundraising, marketing, and brand awareness strategies.
Who are you?
You are a warm, professional and compassionate person who enjoys building meaningful connections with children, young people, families and hospital staff. You communicate with empathy, maintain appropriate professional boundaries, and are comfortable supporting families who may be experiencing vulnerability or crisis.
You are organised, adaptable and able to manage competing priorities in a fast-paced environment, while maintaining accuracy and attention to detail. You work collaboratively as part of a team, take initiative when required, and are committed to delivering positive experiences and outcomes for families.
Most importantly, you are motivated by the opportunity to make a genuine difference and share our commitment to improving the health and wellbeing of children and young people.
Key criteria
To be successful in this role, you will possess the following:
- Tertiary or vocational qualifications in a role-related discipline, or an equivalent combination of relevant experience and/or education.
- Certification or accreditation in professional boundaries is highly regarded.
- At least two years’ experience delivering programs or services in a healthcare, family service or community setting, including relevant documentation and reporting.
- Experience providing support, care or practical assistance to children, young people and caregivers.
- Demonstrated experience working with children, young people and families who may be vulnerable or experiencing crisis.
- Proven experience building and maintaining professional relationships with internal and external stakeholders.
- Demonstrated ability to follow processes and procedures, maintain accurate records, and contribute to reporting and service evaluation activities.
- Strong computer skills, including Microsoft Office, web-based platforms and CRM/database systems.
What is our difference?
When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:
- Flexible and hybrid approach to work arrangements
- Attractive salary packaging options – up to $15,900 tax-free per year
- Additional annual leave – Three days for you to use how you like
- Corporate healthcare plan – providing discounted health insurance for you and your family
- Paid parental leave and return to work allowance, in addition to the paid parental leave from the Government
- Professional development fund – we believe in investing in your future
- Free, confidential counselling and wellbeing support for you and your family
- Professional supervision with a psychologist
- Annual wellness initiatives
- Modern, open plan office in South Bank
How to apply
If this sounds like you or someone you know, click the link HERE to apply.
Applications close COB Wednesday 5 August 2026, however, they will be reviewed during this time.
Program Engagement Manager
About us
Children’s Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids’ health landscape – the places left lacking but no less deserving.
Be the difference
Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren’t just evolving; we are revolutionising how we make a difference to sick kids across Queensland.
We value who you are, not just your skillset. We are looking for people who purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.
We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.
If this sounds like something you would like to be a part of, then we want to meet you!
The role
Reporting into the Senior Impact Programs Manager, The Program Engagement Manager leads the delivery of the Foundation’s hospital-based entertainment programs and family concierge services, supporting children, young people and families during their hospital experience.
This role provides day-to-day leadership for a team of five direct reports and oversees the safe, inclusive and trauma-informed delivery of programs including Kidzone, Bedside Play, resource loans, Paw Play and Family Concierge. Working closely with hospital teams, volunteers and the wider Impact Programs portfolio, the role is responsible for service quality, program integration, stakeholder relationships, team capability, reporting and continuous improvement across a broad and highly valued program portfolio.
This is a permanent full-time position, based in the Queensland Children’s Hospital in South Brisbane.
Who are you?
You’re an experienced, compassionate and values-led people leader who is confident supporting staff and volunteers to deliver safe, thoughtful and high-quality experiences for children, young people and families. You bring strong management capability, sound judgement and the ability to lead expansive program delivery across multiple services, balancing day-to-day operations with service quality, continuous improvement, reporting and stakeholder expectations.
You understand the sensitivity and complexity of working alongside vulnerable families and children in a hospital environment, and you can build trusted relationships while maintaining professional boundaries, confidentiality, informed consent and child safe practice. Most importantly, you are motivated by the opportunity to make a genuine difference and share our commitment to improving the health and wellbeing of children and young people.
Key criteria
To be successful in this role, you will possess the following:
- Relevant tertiary qualification in business, public health or a related discipline, or an equivalent combination of education and experience.
- Minimum 3 years’ experience coordinating multiple programs or services in a healthcare, hospital, community or family service environment, including documentation, data capture, reporting and evaluation.
- Minimum 3 years’ experience leading staff and/or volunteer teams, including rostering, onboarding, coaching, performance support and maintaining a positive, values-led team culture.
- Demonstrated ability to plan, deliver and improve child, youth and family-centred programs, with a strong understanding of child safe practice, professional boundaries, privacy, confidentiality and informed consent.
- Strong interpersonal, customer service and stakeholder engagement skills, with the ability to build trusted relationships and engage sensitively with children, young people and families experiencing vulnerability, distress or prolonged hospitalisation.
- Experience using service data, budgets, procurement processes and supplier relationships to monitor outcomes, support reporting and drive continuous improvement.
What is our difference?
When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:
- Flexible and hybrid approach to work arrangements
- Attractive salary packaging options – up to $15,900 tax-free per year
- Additional annual leave – Three days for you to use how you like
- Corporate healthcare plan – providing discounted health insurance for you and your family
- Paid parental leave and return to work allowance, in addition to the paid parental leave from the Government
- Professional development fund – we believe in investing in your future
- Free, confidential counselling and wellbeing support for you and your family
- Professional supervision with a psychologist
- Annual wellness initiatives
- Modern, open plan office in South Bank
How to apply
If this sounds like you or someone you know, click the link HERE to apply.
Applications close COB Wednesday 5 August 2026, however, they will be reviewed during this time.
Our values
Volunteering
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The difference that shapes their world
Through supporting the Children’s Hospital Foundation, you can improve childhoods and ensure all children and young people have access to treatment - sooner.
