Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy.
We aren’t just evolving – we are revolutionising how we make a difference to sick kids across Queensland.
We value who you are, not just your skillset. We are looking for people who are purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.
We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.
If this sounds like something you would like to be a part of, then we want to hear from you!
Current Opportunities
Family Concierge Manager
About Us
Children’s Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids’ health landscape – the places left lacking but no less deserving.
Be the Difference
Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren’t just evolving; we are revolutionising how we make a difference to sick kids across Queensland.
We value who you are, not just your skillset. We are looking for people who purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.
We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.
If this sounds like something you would like to be a part of, then we want to meet you!
The role
The Family Concierge Manager provides strategic leadership and oversight of the Family Concierge service, ensuring a consistently high standard of welcome and support for admitted patients and their families across hospital wards. This role is accountable for developing and refining service delivery models that connect families with Children’s Hospital Foundation programs, hospital resources, and practical assistance designed to enhance the overall healthcare experience.
Working in close partnership with hospital teams and the wider Impact Programs portfolio, the Family Concierge Manager drives program integration, quality improvement, and innovation to maximise positive outcomes for patients and families. The role also plays a pivotal part in identifying and nurturing family stories that can support the Foundation’s fundraising, marketing, and brand awareness objectives, ensuring these opportunities are aligned with organisational priorities and handled with sensitivity and care.
This is a permanent full-time position, based at Queensland Children’s Hospital.
Want to know more about the Family Concierge Program? Check out our recent posts on Facebook and Instagram!
Who are you?
- You’re a compassionate and empathetic person who thrives on supporting children and families through meaningful, one-on-one connections.
- You’re a natural communicator who builds trust easily and adapts your style to connect with people from all walks of life.
- You bring a calm, professional presence, even in challenging or emotionally sensitive situations, and understand the importance of privacy and boundaries.
- You’re a thoughtful leader who supports and motivates others, whether managing a small team or working alongside volunteers.
Key criteria
To be successful in this role, you will possess the following:
- Tertiary or vocational qualification in role related discipline or an equivalent combination of relevant experience and/or education.
- Certification or accreditation in professional boundaries is advantageous.
- At least 3 years’ experience delivering programs or services in the healthcare or family service community, including completion of relevant documentation and reporting.
- Experience in providing 1:1 wellbeing care and assistance to children and caregivers.
- Excellent customer service and people skills with a strong ability to converse with a wide variety of people from diverse backgrounds in an empathetic and sensitive style.
It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases:
- Measles, Mumps, Rubella (MMR)
- Varicella (Chicken Pox)
- Pertussis (Whooping Cough)
What is our difference?
When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:
- A market-competitive salary package
- 3 bonus days of annual leave
- NFP salary packaging benefits
- Work/life balance through flexible and hybrid working
- Learning and development opportunities
- Free, confidential counselling and wellbeing support for you and your family
- Corporate health care plan
How to apply
If this sounds like you or someone you may know, we want to hear from you! Apply here today and upload your resume and a cover letter outlining your interest and suitability.
Applications close COB Wednesday, 9 January 2026, however, they will be reviewed during this time.
Our values
Volunteering
Join our volunteering community to create precious moments in one of the world’s best paediatric hospitals.
The difference that shapes their world
Through supporting the Children’s Hospital Foundation, you can improve childhoods and ensure all children and young people have access to treatment - sooner.
