Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy.
We aren’t just evolving – we are revolutionising how we make a difference to sick kids across Queensland.
We value who you are, not just your skillset. We are looking for people who are purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.
We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.
If this sounds like something you would like to be a part of, then we want to hear from you!
Current Opportunities
Donor Care Coordinator
An exciting opportunity to join our growing Mass Fundraising team as our Donor Care Coordinator. This is a full-time role and based at our corporate offices in South Brisbane.
The Donor Care Coordinator is responsible for delivering exceptional donor and supporter experiences, acting as the first point of contact for enquiries, donations and communications across multiple channels. Working closely with the wider Foundation team, the Donor Care Coordinator ensures timely, accurate and supporter-centric service helping to grow a loyal base of givers, fundraisers, event participants and advocates.
Who are you?
- An effective communicator who is passionate about providing excellent customer service
- A ‘go-getter’ with the ability to work both independently and collaboratively in a fast-paced environment
- An organisation who is passionate about the detail and delivery of quality work
- A warm, welcoming and genuine person who is passionate about making a difference.
What is our difference?
When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:
- A market-competitive salary package
- Three bonus days of annual leave
- NFP salary packaging benefits
- Work/life balance through flexible and hybrid working
- Learning and development opportunities
- Free, confidential counselling and wellbeing support for you and your family
- Corporate health care plan.
How to apply
If this sounds like you or someone you may know, we want to hear from you! Apply here today!
Applications close COB Tuesday 9 September, however will be reviewed during this time.
Family Concierge Coordinator
About Us
Children’s Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids’ health landscape – the places left lacking but no less deserving.
Be the Difference
Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren’t just evolving; we are revolutionising how we make a difference to sick kids across Queensland.
We value who you are, not just your skillset. We are looking for people who are purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.
We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.
If this sounds like something you would like to be a part of, then we want to meet you!
The role
Our Impact Programs team is expanding the Family Concierge Program and are looking for passionate and empathetic Family Concierge Coordinator. This role is a fixed term 12 month contract, full time hours, and is based at Queensland Children’s Hospital in South Brisbane.
The Family Concierge Coordinator is primarily based in hospital wards and is responsible for welcoming admitted patients and their families to their hospital ward, connecting families with Children’s Hospital Foundation programs and providing essential hospital information that supports their healthcare experience. The aim of the role is to offer practical help that has a positive impact on their hospital journey.
This role also supports the wider Impact Programs team with the delivery of a suite of patient and family support programs. Additionally, it assists in identifying families who are willing to share their stories with the Foundation to assist our fundraising, marketing, and brand awareness strategies.
Who are you?
- You have well-developed oral and written communication skills with strong attention to detail
- A warm and engaging person with a high level of emotional IQ, able to read a room and confidently interact with persons from all walks of life
- Possess a level of comfort to recognise and hold space for the emotive environment of a tertiary healthcare facility
- Action orientated and full of energy for things you see as challenging, not fearful of trying new things and enjoy responding to a fast-paced environment to complete tasks on time
- A strategic thinker who uses rigorous logic and methods to solve difficult problems with effective solutions that stretch beyond the obvious
- Embrace change and value a collective team approach to innovation and iterative learning
- Possess the ability to work independently and effectively with others as a flexible and fair team player, and can quickly find common ground and solve problems for the good of all
- Have a hunger to make a difference, guided by an understanding and commitment to our vision and purpose
- Possess strong computer skills, including all Microsoft Office suite programs, document control and the use of web-based platforms and social media, and comprehensive data entry experience using CRM databases
Key criteria
To be successful in this role, you will possess the following:
- Tertiary qualifications in role related discipline or an equivalent combination of relevant experience and/or education are essential
- 2 years’ experience delivering programs and services in the healthcare or family service community
- Demonstrated experience working with children, young people and families in a vulnerable state
- A proven track record of developing relationships with internal and external stakeholders
- Experience in providing support or assistance to children and caregivers.
- Excellent customer service and people skills with a strong ability to converse with a wide variety of people from diverse backgrounds in an empathetic and sensitive style.
What is our difference?
When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:
- A market-competitive salary package
- 3 bonus days of annual leave
- NFP salary packaging benefits
- Work/life balance through flexible and hybrid working
- Learning and development opportunities
- Free, confidential counselling and wellbeing support for you and your family
- Corporate health care plan
How to apply
If this sounds like you or someone you may know, we want to hear from you! Apply here today and upload your resume and a cover letter outlining your interest and suitability.
Applications close COB 15 October 2025, however, they will be reviewed during this time.
Our values
Volunteering
Join our volunteering community to create precious moments in one of the world’s best paediatric hospitals.
The difference that shapes their world
Through supporting the Children’s Hospital Foundation, you can improve childhoods and ensure all children and young people have access to treatment - sooner.
